The territorial administration received an appeal from a citizen living in the Urgench district about the unreasonable withdrawal of 125,000 MB of traffic from Ucell's mobile phone number.
As a result of the study, the circumstances of the appeal were confirmed. As a result of the intervention of the territorial management of Ucell, it was possible to return 125,000 MB, mistakenly withdrawn from the subscriber number, to the subscriber number of the consumer.
After all, in accordance with article 19 of the “Consumer Protection” Act, in case of violation of the terms of the contract for the performance of work, the provision of services is guaranteed protection of consumer rights.
On such appeals, the territorial administration constantly conducts research, within the framework of the authority to protect the rights of consumers protects their interests.