A similar problem was received by the territorial administration helpline from a citizen living in the Urgench district.
In August 2020, the consumer purchased from an economic entity in the city of Urgench the air conditioner brand "Avalon AVL-12H" (12) and installed it in the apartment of the consumer by the store staff.
But over time, the consumer learned that the engine part of the air conditioner installed the brand "Avalon AVL-9H" (9).
During the study it turned out that the circumstances given in the appeal were confirmed.
In this regard, the subject of the enterprise explained the requirements (i.e. the rights of the consumer in case of violation of the terms of the contract to perform work, the provision of services, "the executor is obliged to perform the work (service) in the time, volume and quality, established by the rules of performance of certain types of work (providing services) or the contract") Article 19 of the Consumer Protection Act.
As a result, the contracted engine part of the avalon AVL-12H (12) was transferred to the consumer's apartment with a replacement for the new one.